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We are obsessed with Customer Flow

The continuous movement of your customers along the path to purchase is vital to your business success. Our purpose is to help you build and accelerate Customer Flow.

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How the FLOW OS can help your business

Reorganizing performance marketing to focus on Customer Flow unlocks a wealth of opportunities to drive real business results.

Learn more

Improve sales +

x

Improve sales

Attract and engage your high-value audiences (HVA’s) by addressing the behavioral signals that will lead to conversion.

Increase ROI or ROAS +

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Increase ROI or ROAS

Optimize your performance marketing efforts across all channels by focusing on their impact on Customer Flow.

Drive lead generation +

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Drive lead generation

Map all behavioral phases prospects go through along their purchase journey, identify conversion barriers and drivers and implement highly personalized lead nurture strategies.

Grow eCommerce +

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Grow eCommerce

Customers seek convenience and immediacy in every purchase. eCommerce is founded on seamless conversion and fulfillment. Customer Flow is only maximized when eCommerce is considered at every touchpoint.

Engage in the mid-funnel +

x

Engage in the mid-funnel

Performance marketing often neglects the mid-funnel. Every action taken to appear, engage or intercept Customer Flow there can drive conversion down the line. Learn to attract your most valuable customers with relevant content, paid or organic and unlock the potential of the midfunnel.

Lower cost per acquisition +

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Lower cost per acquisition

Automatically reduce wasted impressions, eliminate costly frictions and lower your CPA’s by implementing strategies built to maximize Customer Flow.

Bridge brand and performance efforts +

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Bridge brand and performance efforts

When you’re building your communications plan against customer behaviors along their journey, you can identify the relevant hand over points between your brand and performance channels, messaging and content.

Personalize creative & content +

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Personalize creative & content

Increase relevancy and conversion by creating highly personalized content tailored to you customer’s specific needs at each stage of their journey.

Our Crafts

Strategy
Strategy
Search
Search
Social
Social
SEO
SEO
eCommerce
eCommerce
Creative
Creative
CRO
CRO
Analytics
Analytics
Our Crafts

We are proud to work with the world’s leading brands

Our Leadership

Meet the whole team
Jarrod Martin
Jarrod Martin
Jarrod Martin
Global Chief Executive Officer
Margaret Kohler
Margaret Kohler
Margaret Kohler
Global Chief Finance Officer
Jimmy Schougaard
Jimmy Schougaard
Jimmy Schougaard
Global COO and EMEA President
Daniel Chapman
Daniel Chapman
Daniel Chapman
Global Chief Strategy Officer
Vincent Spruyt, PhD
Vincent Spruyt, PhD
Vincent Spruyt, PhD
Global Chief AI Officer
Michelle Crenshaw
Michelle Crenshaw
Michelle Crenshaw
Global Chief Talent Officer
David Mataranglo
David Mataranglo
David Mataranglo
CEO, USA
Glen Conybeare
Glen Conybeare
Glen Conybeare
President, Reprise Commerce
Suzette Meade
Suzette Meade
Suzette Meade
Global SVP, Marketing & Communications
Anne Marie Dono
Anne Marie Dono
Anne Marie Dono
Managing Director, LATAM
Matt Ramella
Matt Ramella
Matt Ramella
President, Canada
Jonny Artis
Jonny Artis
Jonny Artis
SVP, Global Head of Experience
Jason Cotrina-Vasquez
Jason Cotrina-Vasquez
Jason Cotrina-Vasquez
Global Head of Social
Peter DeLuca
Peter DeLuca
Peter DeLuca
Global Head of Product Strategy

Our latest digital insights

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Performance marketing at a global scale

68
Offices in 48 countries
3K
Digital marketing experts
$3bn
Digital spend